Bank Mandiri Bank Terbaik di Indonesia - My Bank Titanium credit card holders independently with number 5243-2560-0060-23xx. I am very disturbed by the ministry of Bank Mandiri. There are 2 things:
1.pada dated 7 January 2013 I contacted the billing independent bank that I have not paid the bill-me mature on December 27, 2012. I immediately contacted the call center 14 000 independently dated January 7, 2013 received by Mr. Vika and I ask what right I have to pay? Because until now I was not receiving the bill. After checking it is true I have not been paid but Sister Vika admitted that the bill has not been sent by the bank. And finally I just received a bill dated January 10, 2013 for a bill that is due on the date of January 27, 2012.
Now when my bill in January for late fines of Rp 75 thousand I immediately contacted 14 000 January 21, 08:25 hours to deliver a Desi you object to fine me. But it was processed and answered all at once investigation is it true messenger error if it does not then the fine imposed on me. How could investigate further? Because on January 7 alone was stated that the bill is not sent by the bank. I also realize that if it does not receive a bill does not mean I do not have any obligation to pay, but because I have some credit card where I can know the date of the bill of each card so I have to accept the bill first and then membayar.boleh in check my track record for be independent credit card holder if I ever late paying?
2. My second complaint is regarding the use of credit cards for online transactions where needed sms to no HP. When asking my Mandiri credit card to register one number and one number gsm cdma but the numbers registered for online transactions by Bank Mandiri cdma punchline for online transactions OTP delivery can not just cdma number to gsm but why my cdma number listed?
After that I contacted Mandiri call center on January 8, 2013 to change phone numbers from cdma to gsm and information that has been processed with 3x max wait only 24 hours will be contacted by the Independent. But on this day January 21, 2013 by Desi Brother after complaints about late fees I asked about my phone no change from CDMA to GSM. But answered that it could not be processed because I have to send a fax or email a statement that must be attached photocopy of my credit card.
I was really upset. Because at the time I tdak January 8, informed as it actually was wondering what I need waiver? Answered unnecessary. With this I ask for an explanation of how the Bank can answer fellow CS does not fit? Is there no SOP or less training? I asked my 2 complaints this explanation of the Bank Mandiri
1.pada dated 7 January 2013 I contacted the billing independent bank that I have not paid the bill-me mature on December 27, 2012. I immediately contacted the call center 14 000 independently dated January 7, 2013 received by Mr. Vika and I ask what right I have to pay? Because until now I was not receiving the bill. After checking it is true I have not been paid but Sister Vika admitted that the bill has not been sent by the bank. And finally I just received a bill dated January 10, 2013 for a bill that is due on the date of January 27, 2012.
Now when my bill in January for late fines of Rp 75 thousand I immediately contacted 14 000 January 21, 08:25 hours to deliver a Desi you object to fine me. But it was processed and answered all at once investigation is it true messenger error if it does not then the fine imposed on me. How could investigate further? Because on January 7 alone was stated that the bill is not sent by the bank. I also realize that if it does not receive a bill does not mean I do not have any obligation to pay, but because I have some credit card where I can know the date of the bill of each card so I have to accept the bill first and then membayar.boleh in check my track record for be independent credit card holder if I ever late paying?
2. My second complaint is regarding the use of credit cards for online transactions where needed sms to no HP. When asking my Mandiri credit card to register one number and one number gsm cdma but the numbers registered for online transactions by Bank Mandiri cdma punchline for online transactions OTP delivery can not just cdma number to gsm but why my cdma number listed?
After that I contacted Mandiri call center on January 8, 2013 to change phone numbers from cdma to gsm and information that has been processed with 3x max wait only 24 hours will be contacted by the Independent. But on this day January 21, 2013 by Desi Brother after complaints about late fees I asked about my phone no change from CDMA to GSM. But answered that it could not be processed because I have to send a fax or email a statement that must be attached photocopy of my credit card.
I was really upset. Because at the time I tdak January 8, informed as it actually was wondering what I need waiver? Answered unnecessary. With this I ask for an explanation of how the Bank can answer fellow CS does not fit? Is there no SOP or less training? I asked my 2 complaints this explanation of the Bank Mandiri